Terms of service
1. RESPONSIBILITIES AS YOUR COACH
1.1. During this Agreement, I (the Coach) shall: (a) provide the Services carefully and skillfully as best I can and do my best to promote your best interests. (b) provide the Services unless prevented by illness or injury, or unavoidable circumstances. (c) inform you as soon as I reasonably can if I am unable to provide the Services because of illness or injury and in any event.
2. PROVIDING THE SERVICES
2.1. All 1:1 sessions, must be booked within 12 months of the original appointment. You may not carry these forward without extenuating circumstances and only with my agreement in writing.
2.2. All package appointments must be booked within 12 months of the original appointment. You may not carry these forward without extenuating circumstances and only with my agreement in writing.
2.3. If an appointment is delayed by an event outside my control, I will contact you as soon as possible to let you know.
2.4. If, despite reasonable efforts, Guiding Star is unable to contact you we may end the Coaching Agreement, and all monies paid are non-refundable.
2.5. You will be contacted in advance to inform you for any reason if Coaching sessions need to be suspended or permanently canceled unless the nature of the cancelation is urgent or of an emergency. If the suspension of coaching sessions lasts for longer than 14 days, you will receive a refund for any unused appointments you have paid for.
3. YOUR RIGHTS TO CANCEL
3.1. Exercising your right to change your mind (Consumer Agreements Regulations 2013). For most services bought online, you have a legal right to change your mind within 14 days and receive a full refund for services paid for but not used, which is termed a “Cooling-Off Period”. If you ask us to commence the Services within the Cooling-Off Period, you will lose your right to a full refund if you then ask us to stop providing the Services. In this case, we will deduct the Services we have provided before making a refund, we also reserve the right to add a service charge. You will receive a refund within 14 days of your request provided you have not accessed the services or used the product in regard to any courses or products of a similar nature on this website. We consider that a service has been accessed when you've started an online course or have downloaded any content that is part of a service you have paid for.
Refunds are only applicable for 1-1 coaching. Please see the refund policy regarding memberships and digital downloads below.
4. KEY TERMS OF THE COACHING AGREEMENT
4.1. Outside of the ‘Cooling-Off Period’ as specified by the Consumer Agreements Regulations 2013, fees are non-refundable.
4.2. You understand that the Services are not a replacement for counseling, psychotherapy, medical or psychiatric treatment.
4.3 The results of the Service vary between customers and Guiding Star does not guarantee, warrant nor represent that the Services will achieve any specific result for you.
5. CLIENT’S RESPONSIBILITIES
5.1. You assume all and sole responsibility for your actions, decisions, and choices reached during and after Coaching Sessions with Guiding Star and I the (coach).
5.2. You agree and understand that coaching is a relationship you have with Guiding Star and I the (coach) and is designed to facilitate the development of personal and professional goals and develop a plan/strategy for achieving those goals.
5.3. You agree and understand that ‘coaching’ is a comprehensive process, which may involve all areas of your life including work, family, health, relationships, education, recreation, and spirituality, and you acknowledge that deciding how you manage these areas of their life is you (the client) sole responsibility.
5.4. You agree and understand that coaching and the Services provided by Guiding Star and I the (coach) are not a substitute for professional or psychological therapy, mental health care, medical advice or attention, legal advice, and/or financial advice and that you shall seek professional advice or help if necessary.
5.5. You agree and understand that anything Guiding Star and I the (coach) say during sessions, or support in between sessions shall not be interpreted as medical, legal, or financial advice.
5.6. You agree to hold me, Guiding Star, and I the (coach) harmless for any actions, decisions, and choices reached by yourself during and after Coaching Sessions.
5.7. You shall contact emergency services or health care services if you are in need of medical attention, such as (but not limited to) suicidal thoughts, depression, anxiety, and any other medical conditions or concerns, and you agree that Guiding Star and I the (coach) am not responsible for diagnosing, treating or triggering any medical conditions or concerns.
5.8. You represent and warrant that you are psychologically, mentally, and physically well enough to receive the Services and that you will hold me, Guiding Star, and I the (coach) harmless in the event of any medical or psychological conditions being triggered or made worse as a result of receiving the Services.
5.9. By booking a coaching session/s, you agree to be bound to the terms of this Agreement. If you do not agree to the terms of this Coaching Agreement, you shall immediately cease usage of the Services and this website.
5.10. By downloading any digital content purchased through Guiding Star, you acknowledge and agree that you do not acquire any ownership rights in the downloaded content. You further agree that you will not distribute or share the downloaded content with any third parties, and that the rights to the downloaded content are legally bound to Guiding Star.
5.11. By signing up for any membership offered by Guiding Star, you acknowledge and agree that the membership is a recurring monthly subscription, and you may cancel at any time. However, you also agree that no refunds will be provided for any membership fees already paid.
6. LIABILITY – PLEASE READ THIS SECTION CAREFULLY
6.1. You agree to hold me, Guiding Star, and I the (coach) completely harmless in the event of
(a) any medical or psychological conditions being triggered or made worse as a result of receiving the Services;
(b) any inadvertent breach of confidentiality (in which case, You shall put in writing where you believe confidentiality has been breached);
(c) any breach of confidentiality caused by human error, computer misuse, hacking, viruses, trojans, phishing, social engineering, or disclosure under duress; and
(d) the Services not meeting your expectations.
7. PRIVACY AND CONFIDENTIAL INFORMATION
7.1. Any information shared by yourself shall remain confidential unless:
(a) the provision of the Services makes it necessary for Guiding Star and I the (coach) to disclose the confidential information to someone in order that they can help me to fulfill the Services (such as third-party services including but not limited to Acuity scheduling services and Stripe finance solutions);
(b) the law requires it to be disclosed; (c you reveal information that would indicate they are at serious risk of harming yourself or others, in which case I may contact health care or emergency services to intervene;
7.2. You agree that Guiding Star and I the (coach) may use and share an anonymized version of Confidential Information provided by yourself during the course of the Services for the purpose of case studies, success stories, marketing, client acquisition, and sales, so long as your name and identity are not disclosed.
7.3. Guiding Star and I the (coach) will only disclose your first name and country and state/town and not your full name or identity unless authorized to do in writing or you leave a public review online.
8. INTELLECTUAL PROPERTY
You acknowledge and agree that any intellectual property created by either Party during the course of this Coaching Agreement shall remain the property of the creating Party unless otherwise agreed in writing. Neither Party shall acquire any ownership rights in the other Party's intellectual property.
The Terms and Conditions of this Coaching Agreement, as well as any issues related to this website, shall be governed by the laws of England and Wales. Any disputes arising out of or in connection with this Coaching Agreement shall be exclusively resolved by the courts of England and Wales.
TERMS OF SERVICE
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. By using this website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website.
Your access to and use of this website, as well as all related websites operated by Guiding Star. which includes among others (collectively the “Site”) is subject to the following terms and conditions (“Terms of Use”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms of Use and acknowledge that any other agreements between you and the Site are superseded and of no force or effect:
1. You understand your participation in any course, 1:1 coaching session, group membership, or digital downloads will not guarantee desired changes in your life. You understand any content you take part in or purchase through the website is not a substitute for therapy, medical or nutritional advice of any kind. You understand and agree that you are fully responsible for your mental well-being, mental, and physical choices, and decisions during and after making any purchase through Guiding Star, taking place in 1:1 coaching sessions through Guiding Star, or any memberships provided through Guiding Star. You understand that we do not offer any representations, warranties, or guarantees, verbally or in writing, regarding any results of any kind. Except as specifically provided in this agreement or where the law requires a different standard, you agree that Guiding Star and I the (coach) is not responsible for any loss, death, illness, property damage, or bodily injury, or mental illness caused by your participation in any purchase through Guiding Star or 1:1 coaching sessions or care following any course or 1:1 coaching sessions and you expressly waive, discharge, release all liability and hold Company and Guiding Star and any coach at Guiding Star, including guest speakers and other members whilst using this website and taking part in any group activities, harmless of all such claims. To the maximum extent permissible under applicable law, Company will not be responsible to you or any third-party claims by you for any direct, indirect, special or consequential, economic, or other damages arising in any way out of your participation in any course,membership or 1:1 coaching sessions. You agree that any course content, including community members and comments sections, is confidential and you will not record, release or distribute this material; nor shall speak of, expose, inform any third parties of those enrolled or what is discussed.
2. You agree that the Site itself, as well as all content, videos, training materials, products, services, and/or other materials, made available on the Site by us or other third parties, as well as the look and feel of all of the foregoing, (collectively referred to as the “Content”), are maintained for your personal use and information by Guiding Star, (the “Company”) and are the property of the Company and/or its third-party providers. You agree that such Company Content shall include all proprietary videos, HTML/CSS, Javascript, graphics, voice, and sound recordings, artwork, photos, documents, and text as well as all other materials included in the Site, excluding only the materials you provide. Subject to your compliance with these Terms of Use, the Company hereby grants you a limited license, which is non-exclusive, non-transferable, and non-sublicensable, to access, view, and use the Site solely for your personal purposes. No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties. You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics, and/or sound files, for public or commercial purposes without the express written permission of the Company.
3. All Content, such as text, data, graphics files, videos and sound files, and other materials contained in the Site, are copyrighted unless otherwise noted and are the property of the Company and/or a supplier to the Company. No such materials may be used except as provided in these Terms of Use.
4. All trade names, trademarks, images, and biographical information of people used in the Company Content and contained in the Site, including without limitation the name “Guiding Star” and “Shes A Guiding Star”, are either the property of, or used with permission by, the Company. The use of Content by you is strictly prohibited unless specifically permitted by these Terms of Use. Any unauthorized use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes. Nothing contained in this Agreement or in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Trademark or other proprietary information without the express written consent of the Company or third party owner. The Company respects the copyright, trademark, and all other intellectual property rights of others. The Company has the right but has no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Use. If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on the Site or in any Content in any way, you may notify Company at. Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.
5. While the Company uses reasonable efforts to include accurate and up-to-date information in the Site, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the Site.
6. When you register with the Company and/or this Site, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email.
7. If you send comments or suggestions about the Site to the Company, including, but not limited to, notes, text, drawings, images, designs, or computer programs, such submissions shall become and shall remain, the sole property of the Company. No submission shall be subject to any obligation of confidence on the part of the Company. The Company shall exclusively own all rights to (including intellectual property rights thereto) and shall be entitled to unrestricted use, publication, and dissemination as to all such submissions for any purpose, commercial or otherwise without any acknowledgment or compensation to you.
8. The Company shall use commercially reasonable efforts to restrict unauthorized access to our data and files. However, no system whether or not password protected can be entirely impenetrable. You acknowledge that it may be possible for an unauthorized third party to access, view, copy, modify or distribute the data and files you store using the Site. Use of the Site is completely at your own risk.
9. The Company will not intentionally disclose any personally identifying information about you to third parties, except where the Company, in good faith, believes such disclosure is necessary to comply with the law or enforce these Terms of Use. By using the Site, you signify your acceptance of the Company’s Privacy Policy, https://www.shesaguidingstar.com. If you do not agree with this Privacy Policy, in whole or part, please do not use this Site.
10. NEITHER THE COMPANY NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR MAINTAINING THE SITE AND/OR ANY CONTENT ON THE SITE SHALL BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO OR USE OF THE SITE. WITHOUT LIMITING THE FOREGOING, ALL CONTENT ON THE SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THE SITE, THE RESULTS OF THE USE OF SUCH MATERIALS, THE SUITABILITY OF SUCH MATERIALS FOR ANY USER’S NEEDS, OR THE LIKELIHOOD THAT THEIR USE WILL MEET ANY USER’S EXPECTATIONS, OR THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR CORRECTION. THE COMPANY LIKEWISE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS OR GUARANTEES THAT YOU WILL EARN ANY MONEY USING THE SITE OR THE COMPANY’S TECHNOLOGY OR SERVICES. YOU ACCEPT ALL RESPONSIBILITY FOR EVALUATING YOUR OWN EARNING POTENTIAL AS WELL AS EXECUTING YOUR OWN BUSINESS AND SERVICES. YOUR EARNING POTENTIAL IS ENTIRELY DEPENDENT ON YOUR OWN PRODUCTS, IDEAS, AND TECHNIQUES; YOUR EXECUTION OF YOUR BUSINESS PLAN; THE TIME YOU DEVOTE TO THE PROGRAM, IDEAS, AND TECHNIQUES OFFERED AND UTILIZED; AS WELL AS YOUR FINANCES, YOUR KNOWLEDGE, AND YOUR SKILL. SINCE THESE FACTORS DIFFER AMONG ALL INDIVIDUALS, THE COMPANY CANNOT AND DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS OR GUARANTEES REGARDING YOUR SUCCESS OR INCOME LEVEL. THE COMPANY DOES NOT WARRANT THAT USE OF THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE, THE CONTENT, AND/OR THE MATERIALS AVAILABLE ON THIS SITE ARE FREE FROM BUGS OR VIRUSES, OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY FOR THE COST OF ALL NECESSARY REPAIRS OR CORRECTIONS. THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY PERFORMANCE OR SERVICE PROBLEMS CAUSED BY ANY THIRD-PARTY WEBSITE OR THIRD-PARTY SERVICE PROVIDER. ANY SUCH PROBLEM SHALL BE GOVERNED SOLELY BY THE AGREEMENT BETWEEN YOU AND THAT PROVIDER. Please note that the applicable jurisdiction may not allow the exclusion of implied warranties. Some of the above exclusions may thus not apply to you.
11. THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY PERFORMANCE OR SERVICE PROBLEMS CAUSED BY ANY THIRD PARTY WEBSITE OR THIRD PARTY SERVICE PROVIDER (including, for example, your web service provider service, Stripe payment services, your software, and/or any updates or upgrades to that software). ANY SUCH PROBLEM SHALL BE GOVERNED SOLELY BY THE AGREEMENT BETWEEN YOU AND THAT PROVIDER. THE COMPANY RESERVES THE RIGHT TO DETERMINE, IN ITS SOLE DISCRETION, WHETHER THE COMPANY IS RESPONSIBLE FOR ANY SUCH MALFUNCTION OR DISRUPTION. THE COMPANY ALSO RESERVES THE RIGHT TO LIMIT YOUR USE OF THE SITE AND/OR THE CONTENT OR TO TERMINATE YOUR ACCOUNT SHOULD THE COMPANY DETERMINE THAT YOU HAVE VIOLATED THESE TERMS OF USE, OR THAT YOU HAVE VIOLATED ANY OTHER RULES OR CONDITIONS OF THE COMPANY. THE COMPANY RESERVES THE RIGHT TO REFUSE ACCESS TO THE SITE AND/OR THE COMPANY’S CONTENT, PRODUCTS, AND/OR SERVICES TO ANYONE IN ITS SOLE DISCRETION. THE COMPANY RESERVES THE RIGHT TO DETERMINE, IN ITS SOLE DISCRETION, WHETHER THE COMPANY IS RESPONSIBLE FOR ANY SUCH MALFUNCTION OR DISRUPTION.
12. FULFILLMENT POLICY: REFUNDS FOR PURCHASED PRODUCTS ARE NOT ACCEPTED. CANCELLATIONS MUST BE GIVEN PRIOR TO 24 HOURS BEFORE THE SCHEDULED APPOINTMENT OR MAY BE SUBJECT TO FORFEIT. DELIVERY AND RETURNS ARE NOT APPLICABLE
13. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, RELIANCE, OR CONSEQUENTIAL DAMAGES, WHETHER FORESEEABLE OR NOT, INCLUDING, BUT NOT LIMITED TO, DAMAGE OR LOSS OF PROPERTY, EQUIPMENT, INFORMATION OR DATA, LOSS OF PROFITS, REVENUE OR GOODWILL, COST OF CAPITAL, COST OF REPLACEMENT SERVICES, OR CLAIMS FOR SERVICE INTERRUPTIONS OR TRANSMISSION PROBLEMS, OCCASIONED BY ANY DEFECT IN THE SITE, THE CONTENT, AND/OR RELATED MATERIALS, THE INABILITY TO USE SERVICES PROVIDED HEREUNDER OR ANY OTHER CAUSE WHATSOEVER WITH RESPECT THERETO, REGARDLESS OF THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF THE COMPANY HAS BEEN ADVISED OR IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
14. You agree to indemnify and hold the Company and each of its directors, officers employees, and agents, harmless from any and all liabilities, claims, damages, and expenses, including reasonable attorney’s fees, arising out of or relating to (i) your breach of this Agreement, (ii) any violation by you of law or the rights of any third party, (iii) any materials, information, works and/or other content of whatever nature or media that you post or share on or through the Site, (iv) your use of the Site or any services that the Company may provide via the Site, and (v) your conduct in connection with the Site or the services or with other users of the Site or the services. The Company reserves the right to assume the exclusive defense of any claim for which we are entitled to indemnification under this Section. In such event, you shall provide the Company with such cooperation as is reasonably requested by the Company.
15. The provisions of these Terms of Use are for the benefit of the Company, its subsidiaries, affiliates, and its third-party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.
16. This agreement shall be governed by and construed in accordance with the laws of the United Kingdom, without giving effect to any principles of conflicts of law. This contract will be governed by and construed in accordance with the laws of the United Kingdom and shall be subject to the non-exclusive jurisdiction of the court of Great Britain”. If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
17. These Terms of Use may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms of Use to which you are bound.
Last Updated: December 13th 2022